UX, Visual Design, FRONT-END DEVELOPMENT, Team MANAGEMENT
2011 - 2013
LivingSocial's Internal Tools had grown quickly as an assembly of random pieces of software from third parties as well as internally developed things to provide access to information for staff. A large amount of functionality was present in Excel Pivot Tables. I led a small UX, visual design, and front-end engineering team to bring these interfaces together in concert with our dedicated Internal Tools engineering staff.
We developed a series of vision boards, performed user research, developed and tested interfaces, and deployed a precursor to modern design systems called "Wilde" in 2012-2013 that ended up supporting 30 applications simultaneously across three different tech stacks (Rails, Bower/BackboneJS, and SalesForce/Apex).
VISION BOARDS
Initially working on front-end development for our internal tools, I started to see common interaction patterns that were not
Launchpad
Launchpad was a custom app developed inside SalesForce for our sales teams nationwide. We focused on improving the salesperson's scheduling and clearly messaging their performance with some gamification within the team. We also helped qualify opportunities better and surface those in a meaningful way that would allow more effective selling.
Q (Customer Support Tool)
Coming Soon
Scheduler
The Scheduler app was a prototype built and extensively tested with our Deal Quality and Scheduling teams. We leveraged Silverback to record sessions with our internal customers to quickly iterate on a JSON-backed (faking the API) Backbone.JS application.
Deal Builder
This was a prototype that was built out for field sales members. Every salesperson was armed with an iPad and this gave them the ability to work out the price in comparison to other successful offerings as well as looking at no-go zones for both value and price. The error message in the mockup shows an example of the playful microcopy we developed for most of the sales stack.
Misc Reporting Tools
